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Privacy Policy
mantasil.com · Nanjing Manta New Material Co., Ltd.
We are committed to protecting your personal information with the highest standards of confidentiality and security. This policy explains what data we collect, how we use it, and your rights as our customer or contact.
Section 01
Data Collection Scope
Manta collects personal information only when you voluntarily provide it through our website contact forms, sample request forms, or direct email communications. We limit data collection strictly to what is necessary to respond to your inquiry and establish a business relationship.
Contact Identity
- Full name
- Job title / role
- Company name
Contact Details
- Business email address
- Phone / WhatsApp number
- Country / region
Inquiry Content
- Product interest / application
- Sample or quotation request details
- Technical specifications shared
What We Do NOT Collect
- Payment or financial data
- Sensitive personal categories
- Tracking cookies or behavioral data
Minimal collection principle: We collect only the information you choose to provide. Submitting a form on our website is entirely voluntary. You are never required to share more than you are comfortable with.
Section 02
Data Usage Purpose
Any information you share with Manta is used exclusively to facilitate your business inquiry and maintain our professional relationship. We do not use your data for advertising, profiling, or any purpose unrelated to the direct business interaction you initiated.
Responding to Your Inquiry
We use your contact information to reply to your product questions, quotation requests, or sample inquiries via email, phone, or WhatsApp -- using whichever channel you specified.
Order & Sample Fulfillment
Your name, company, and address details are used solely to process and ship laboratory samples, technical data sheets, or commercial orders you have requested.
Business Follow-Up Communications
We may follow up on an ongoing inquiry or quote to ensure your technical needs are met. We do not send unsolicited marketing campaigns. Any follow-up is directly related to your expressed interest.
Compliance & Record-Keeping
As a manufacturer operating under ISO 9001 and REACH frameworks, we maintain transaction and communication records as required by applicable quality management and trade regulations. These records are kept securely and accessed only when operationally necessary.
We explicitly do NOT use your data for:
Section 03
Confidentiality Commitment
Manta treats all customer and contact information as strictly confidential. We understand that in the specialty chemicals industry, your formulation requirements, supplier relationships, and technical specifications represent significant intellectual and commercial value. We take this responsibility seriously.
No Third-Party Disclosure
Your personal and business information is never sold, shared, or disclosed to any third party without your explicit written consent.
Internal Access Control
Access to customer data is restricted to authorized personnel whose roles require it to fulfill your inquiry or order. Access is logged and reviewed.
Secure Storage
All data is stored in secured systems with appropriate technical safeguards. We do not retain data beyond the period necessary for the business purpose.
Limited Exceptions
We may be required to disclose information in the following narrow circumstances only:
- When required by applicable law, court order, or government authority
- To our logistics partners or freight forwarders, strictly for the purpose of delivering goods you have ordered (limited to name and delivery address only)
- With your explicit prior written consent, for any other purpose
Section 04
Your Data Rights
You retain full control over the personal information you have shared with Manta. We respect and honor the following rights, which you may exercise at any time by contacting us directly.
Right to Access
GDPR Art. 15You may request a copy of all personal information we hold about you at any time. We will respond within 30 days.
Right to Rectification
GDPR Art. 16If any information we hold is inaccurate or outdated, you may request that we correct or update it. We will act on all valid correction requests promptly.
Right to Erasure ("Right to be Forgotten")
GDPR Art. 17You may request the deletion of your personal data from our systems. We will honor such requests unless retention is required by law or ongoing contractual obligation.
Right to Object / Opt Out
GDPR Art. 21You may object to any specific use of your data or opt out of any follow-up communications from our team at any time, with no negative consequence to your business relationship with us.
Right to Data Portability
GDPR Art. 20Upon request, we can provide your personal data in a structured, commonly used, and machine-readable format so you can transfer it to another organization.
How to Exercise Your Rights
To submit any data request -- access, correction, deletion, or opt-out -- please contact our team directly. We will acknowledge your request within 5 business days and complete it within 30 days.
Have a question about your data?
We're committed to transparency. Reach out and we'll respond within 5 business days.